Conditions of Use

Offer to Purchase Terms

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason.  We will endevour to keep our information as accurate as possible. However, where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

Security & Privacy

All orders are made through a secure web server. For expanded information on our secure server please see our security page.

We are committed to maintaining your privacy. For our full privacy statement please see our privacy page.

Delivery Time Frame

After your order has been processed, you will be sent an email to confirm that this has been completed and the items have been sent. The average time for your order to be delivered to you is 3 - 5 days if the item is in stock, 5 - 10 days if ordered from within Australia or 15 - 21 days if ordered from Japan,  from the time of confirmation of your delivery address and payment details have been received.  We will notify you if we need longer to process your order in another way, which will affect the delivery time frame.

Packing and Insurance

All items are packed to a very high standard. All items have the option of being insured during transit to cover damage or non-delivery.

Delivery Charges

Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.

Ordering Offline

We also accept orders by telephone.

By Phone: Call on 1300 660 976 and one of our personnel will be happy to assist you.

Payment Methods

We accept most major credit cards including Visa and Mastercard.

We also accept cheques and Money Orders made payable to "Segafredo Zanetti Australia" and mailed to...

67-69 Scarborough Beach Road

North Perth  WA  6006

You may also pay by direct deposit into our bank account.  Contact us for these details.

International Customers may be required to arrange a telegraphic transfer of funds for large purchases.

Quality and Value

All items offered for sale on this web site are selected for their quality and value.

Returns

If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge, not included delivery cost, by calling 1300 660 976.

If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Segafredo Zanetti Australia immediately. Evidence of damage will be required i.e. photographs.

If for any other reason you need to return an item please call the Segafredo customer help line on 1300 660 976 within 5 business days of receiving delivery.

If your goods remain unboxed and unopen you may return them for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.

Please note, if you have requested connection of your goods Segafredo will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.

We will organise for your return goods to be collected. Goods are usually collected within 3 days.

You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.

All refunds will be issued when goods have arrived back to a Segafredo warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.

If you purchased a product and you change your mind, and the item has been used you are not entitled to refund. It's the customer responsibility to choose the product best suited to them carefully.

We are unable to accept return of any goods that you have attempted to install or have used.