F.A.Q about coffee and coffee machine

Frequently asked questions about coffee and coffee machines

Here at Espresso Italia we frequently receive questions and queries regarding coffee, coffee machines, coffee machine servicing and repairs. Here are some answers to the most frequently asked questions.

What kind of delivery fees apply?

When placing an order online, you will be automatically provided with the delivery cost at the check out.
If ordering over the phone, one of our staff can provide you with a quote, depending on the delivery area and weight of products.

Please note that shipping is free when ordering $150 or more worth of products. Conditions apply, contact us for details.

How long will it take for my order to arrive?

Once payment for your order has been recieved the order will be shipped within 1 business day. Shipping within Australia takes between 3-5 working days and all larger orders are trackable through Australia post. If you have a query about the status or current location of an order call us on 1300 660 976.

How many cups of coffee can you make out of a 1kg bag of coffee beans?

If using the standard 7g of coffee beans, you can expect to make about 140 cups of coffee out of a 1 kg bag.

How long does coffee last?

Thanks to our huge turnover we do not stock more than 4 weeks worth of coffee, ensuring that you receive the freshed coffee possible. In general coffee beans last for about 12 months with no degradation in quality if stored correctly. To store coffee correctly place it in an airtight container at room temperature. DO NOT refrigerate your coffee beans as it can cause condensation which can adversely affect the taste of your coffee.

How often should I get my coffee machine serviced?

We recommend that you service your coffee machine every 6 months or after 8kgs of coffee is used.

How do I know when my coffee machine needs to be descaled?

The Coffee machine usually displays a message that reads "decalcifying" when it needs to be descaled.
However, the decalcifying of your coffee machine is done when you get it serviced, and should so be done with the same frequency of a full service.

How much does it cost to service my coffee machine?

A service of your coffee machine costs $120.00 but is FREE of charge after purchasing 8kgs of coffee.

How long is the warranty on a new coffee machine?

There is a 2 year warranty on all new Saeco coffee machines, Isomac coffee machines come with a 1 year warranty and all commercial coffee machines including those from Saeco, San Marino, Wega and Zagato come with a 1 year parts only warranty.

What is the best way to keep my coffee beans fresh?

The number one tip for keeping your coffee fresher is to only grind the coffee when you need it, as ground coffee quickly loses its essential oils if not stored correctly. By grinding your coffee fresh each time you are helping ensure that your coffee tastes as good as possible. With Coffee beans there are a number of factors which you have to consider when looking at ensuring you have the freshed coffee beans possible. Firstly, you should avoid exposing your coffee beans to these four elements, 1. Moisture 2.Heat 3.Air 4.Light. It is best to store your coffee beans in an Airtight container, or if possible, a vacuum canister in a cool and shady part of your kitchen.

Do you service Gaggia coffee machines?

Here at Espresso Italia we can service the entire range of Gaggia coffee machines including the Platinum and Titanium range. To book a service for your Gaggia coffee machine call us on 1300 660 976.

I Poured Water into the grinder on my Saeco/Gaggia coffee machine, what should i do?

If you or a family member of yours has poured water into the grinder on your Saeco or Gaggia coffee coffee machine then take your coffee machine into an authorized service centre as soon as possible, do not attempt to clean it out by yourself and do not use your coffee machine until it has been seen to by a authorized service technician.

Thanks to the staff at Seattle Coffee Gear for this video, it shows you how much damage can be caused by putting a small amount of water into your grinder.

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